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We need a Client Manager to join our fast-growing team in Soho. This is the perfect opportunity for someone with great communication skills and a serious interest in the web. You’ll be the first contact for board level clients at blue-chip brands like John Lewis, Arcadia Group and the BBC.
You’ll be managing and building relationships with some of the biggest names in e-Commerce, both in the UK and internationally. You’ll manage website optimization projects for sites with tens of millions of hits, and help our clients to maximize their site’s revenue.
This is a fantastic opportunity for an experienced professional looking to add to their contacts book, working with C-level management across the online industry.
What You’ll Be Doing
Working to develop successful client relationships and engaging with senior management at our largest clients. You’ll engage with clients at meetings, events and occasionally with client entertainment.
Working with our Analyst team to understand the strategic project plan for clients and ensuring successful, on-schedule delivery that meets client expectations.
Setting clients up with our technology, training them in how to use our tools, providing trouble-shooting and problem solving expertise.
Understanding customer requirements and feeding that information to our Product team to ensure our tools do what they should.
Helping our Business Development team to understand the needs of our clients and identifying potential up-sell opportunities.
Working with internal designers and web developers to produce website solutions for our clients.
What You’ll Need
An undergraduate degree from a top tier university with a good academic record.
At least 4 years of relevant client-facing experience, preferably working in technology, online or digital sectors.
A love of technology and the web, with the ability to absorb technical information and explain it to clients.
The ability to manage multiple client relationships simultaneously.
Strong project management skills and experience. You must be organized and efficient.
Outstanding communication, presentation and interpersonal skills.
Contact / Application Details
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Conor Healy, email@example.com
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