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This retail client of ours is now looking for a Customer Implementation Manager to work on a high profile transformation programme.
Customer Service is a very important area for this retail clients and with major plans to re-platform the existing multichannel transactional platform within the next 2 years you’ll be responsible for laying the foundational multichannel capabilities for future growth and global innovation.
Customer Services and Contact Centre experience is key In this role as you’ll create and actively manage an integrated plan for all business-related activities required to land the Customer Services solution (people, processes and system), and to report on progress against the plan.
Managing issues and risks impacting on delivery of the plan you’ll coordinate activities performed by the business team on the programme and have full ownership and management of the implementation plan.
Responsible for ensuring the Programme is aware of any unforeseen change management requirements delivering a ‘no surprise environment’. Ensuring regular communication is held with all key stakeholders to ensure they are fully engaged you’ll be representing Customer Services at central planning meetings, influencing detail of the IT rollout for a logical approach in the contact centre.
Contact / Application Details
The advertiser has specified that Recruitment Agencies may NOT contact them regarding this position.
Please contact Roger Sillence on 0117 317 8853 or firstname.lastname@example.org