Job Description

About the role

This is an incredibly exciting time for everyone here at the National Trust. As we continue to bring some of the nation’s best-loved places to life doing exciting things in all sorts of new ways, we want to understand more about our visitors. And by joining the team, you’ll help us do just that.

As a technical expert, we’ll look to you to guide and inspire your team, making sure each and every one of our projects and campaigns works in the best and most efficient way possible. You love getting to grips with the latest CRM and analytics trends and you’ll have no problem making sure we take advantage of both new and existing technologies to improve our results. As someone who can see the true value of data to an organisation, you’ll champion the use of analysis within the Trust to help us achieve our aims and ambitions. You’ll also evaluate the overall performance of direct marketing campaigns, learning from what went well and what didn’t. Ultimately, your findings will help to shape how we work in the future.

About you

With a love of facts and figures, you’re a CRM and data analysis expert with solid experience and up-to-the-minute know-how. You’ll have a good knowledge of market research, intelligence and analysis, but, more importantly, you’ll be able to advise us on how to use it to best communicate with new and existing supporters. You’ve first-class communication skills and you love sharing your specialist knowledge with your team. You’ve also the know-how and enthusiasm to engage, influence and negotiate with stakeholders at all levels and the ability to explain complex matters in a way that non-technical people can understand.

Incredibly rewarding

We expect a lot, but we’ll offer a great deal in return, starting with stimulating and challenging work and the opportunity to help us achieve our bold ambitions. We value your contribution, recognise the importance of a work-life balance, and are committed to your continued development. You’ll also enjoy a competitive benefits package, which you can find out more about at

About us

Here at the National Trust, we want even more people to enjoy our extraordinary places. We want people of all ages and backgrounds to get involved with them, be inspired by them, and love them as much as we do. That’s why we’ve put some bold ambitions in place. We want everyone in England, Wales and Northern Ireland to feel like a member of the National Trust and, by 2020, we want to have grown our membership to more than five million.

Contact / Application Details

The advertiser has specified that Recruitment Agencies may NOT contact them regarding this position.

It’s impossible to think of a more exciting opportunity at a more exciting time for the National Trust. To find out more about the role, and to apply online, please visit Closing date: 5 August 2012.