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About the day to day
We’ll look to you to manage website or mobile projects from business case production through to delivery. You’ll determine backlog, user stories and prioritisation. Draw on your strong understanding of e-commerce and travel to generate ideas and influence future portfolio of work. You’ll work with sponsors, business goal owners and delivery partners to prioritise user stories, shape ideas into requirements, and, alongside user experience and design teams, generate compelling customer experiences and test them with customers. You will work with our analyst teams to understand performance, potential improvements and measure success.
With your track record of delivering change on online or mobile sites, you’ll have a good understanding of customer needs and how to convert these into compelling online experiences. You’ll also be adept at working with specialist resource to generate optimum online processes, propositions and designs. Of course, you’ll be keen on online or mobile innovation, and a talented project manager with knowledge of best practice e-commerce. We use agile project management principles at BA and it would be an advantage if you had worked with these before. However if not you would get some great exposure to these project management principles. A strong customer advocate – able to champion customer needs from the customer’s viewpoint and gauge customer reaction and behaviour Ability to understand and explain complex processes clearly and influence decisions across other departments and organisations