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Community Manager

This job is no longer available

23 April 2014
07 May 2014
Sidonie Kenward
Southwark, London

Further information

The PhotoBox group is a people powered technology company that bridges the digital and analogue world. This role relates specifically to Sticky9; a website that helps instagrammers make their memories real through physical products like fridge magnets, phone and tablet cases.
Our Culture and Brand is all about being creatively awesome; in everything we do from a single tweet to the quality of our packaging to a blog post to our UX, to our CRM. We believe great design makes the world a better place.  

Our revenues have grown dramatically in the last year and we are still very much in start up mode. Our growth has accelerated and diversified as we’ve become more and more international. Last year we shipped to over 80 countries and this role has been created to help us go even faster.

These are early days. Come join us and help us build a new platform for self-expression, celebration and sharing that is redefining the way people experience and enjoy their photos.

About The Job
You will completely own Community Management (& PR) for Sticky9 across all geographies and every channel.

Help us evolve and develop the overall Community strategy and own the delivery to improve overall levels of user-lust -> WOM -> Buzz -> volume of new customers acquired virally and existing customers retained
Nurturing, tending, caring and enabling user-lust defines this role. With Sticky9 you have the product to make it happen.

Own the community calendar and deliver meaningful campaigns to accelerate user-lust across all social media (and other channels including CRM) in a joined up and ‘creatively awesome’ style
Ensure the brand is co-developed with our community and by our community; we are an ‘open-source’ brand and your role will be to empower our community to help us develop the brand and business for them

Be a freethinking, non-traditional, non-conformist, creative spirit not hindered by precedence or the fear of failure. We need someone who can think big and is out to make a ‘dent on the universe’

Your natural curiosity and desire to excel will lead you to take bold risks but always grounded in a structured approach and an insatiable desire to understand the effects of your cause and work

You will develop a differential and segmented approach to Community based on all social channels but also Geography. Sticky9 is a global brand with customers in over 80 countries. You will lead the roll out of local language community management to ensure our brand remains local, globally.

You must be a hands-on operator. This role is 10% strategy and 90% execution, for a start-up. You care about imaging great work and delivering it.

What You Need
Belief in our Purp
ose – we move fast and run lean. You’re a fun, charismatic, people person with a tonne of self-drive, motivation and desire to sketch a masterpiece with a visceral understanding of our purpose. Always creatively awesome and never a turn off.

Creativity - You’ll be responsible for taking the brand and creative platforms and converting them into the most enchanting Community content. You need truly exceptional writing skills and a clear eye for content and visuals to entice our audience with pixel perfection. You won’t measure Social in the usual ways only but you will be expansive. You will care deeply about how our Social makes people feel and that our brand is enhanced by it. You will complement the quantitative success metrics with user-lust metrics (with the aid of a Social Media Analyst)

Results Focus – You only measure yourself by what you’ve actually done, the metrics you’ve moved, the problems you’ve solved, the issues you’ve addressed and ultimately the results you’ve delivered. Having ‘great conversations’ is nice but in the end knowing what wouldn’t have happened had you personally not been there to do it is how you define success and personal value creation

Team Player – We love rock stars but only the ones that place the needs and success of the team above themselves. This role is for someone that wants to belong to something much bigger than him or her alone.

Compensation & Stuff

  • Super competitive comp
  • Reporting to Sticky9 Commercial Head (Harminder Matharu) and close collaboration with the Managing Director (Lawrence Merritt)  
  • Based in Southwark, London SE1
  • Multi linguist with extensive international experience preferred

To apply fore this position, please click on the Apply Now button.


PhotoBox leads the European market for online photo printing and sharing with over 30 million members.