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Head of Digital Strategy & Experience

This job is no longer available

New Look
21 July 2014
04 August 2014
London (Central), London (Greater)
Job Function

Further information

About Us
At New Look, our mission is to help people look good and feel great. When it comes to people who work for us, we want individuals to express themselves in an environment where change and new ideas are celebrated. This is because we truly believe every person who works here contributes to our future and where we go.

About the Role
Central to the execution of New Looks strategy is the development and delivery of a number of digital initiatives. The Digital Strategy Manager will be responsible for the development and maintenance of the digital strategy and the identification and development of change to the portfolio of New Look’s Digital products and services that support the strategy.

Key Responsibilities

  • Engagement of vendors in the Digital space and assessment of their fit to our strategic goals
  • Identification of industry trends and opportunities, incorporating these into the digital roadmap
  • Identification of opportunities within the existing set of digital solutions and business processes that can drive commercial and operational improvement

Experience & Skills

  • Extensive retail experience in digital and/or eCommerce
  • Consulting experience in digital strategy, user experience and/or interaction design
  • Knowledge and experience in roadmap planning
  • A broad understanding of all disciplines within digital with deep knowledge and experience in at least four of the following:
    • digital marketing (e.g. SEO, SEM)
    • digital analytics
    • digital content and creative
    • user experience (UX)
  • Experience of Oracle ATG and Oracle Endeca (desirable)
  • Experience of Adobe Test & Target, Analytics and Scene7 (desirable) Strong stakeholder management skills
  • Strong vendor management skills
  • Strong presentation skills
  • Strong analytical and technical skills
  • Strong oral and written communication skills, including presentation skills
  • Strong problem solving and troubleshooting skills
  • Ability to work both independently and as part of team
  • Ability to manage junior staff
  • Educated to Degree level or equivalent


  • Company car allowance
  • Discretionary Bonus Scheme
  • 50% Staff Discount
  • Life assurance
  • Individual medical insurance
  • 25 days paid holiday
  • Group Pension Scheme (Contribution Match)

To apply for this position, please click on the Apply Now button.

New Look Retailers is an equal opportunities employer

New Look