Head of Digital Service and App Development
This Telecoms and Media giant is looking for an extremely talented individual to take charge of the development of the customer experience and touchpoints, Web, Mobile and more importantly be responsible for the creation of their brand new App. You'll be taking charge of a fast growing, creative and innovative team that will need your experience and people skills to deliver the best customer experience within the telco and Media environment.
Recently there has been a huge shift to make online the main channel for the customer, whether that be re-contracting/cross-sell, product enquiries or customer help. As online and Digital touchpoints will be and are becoming the main points of contact this is an opportunity for you to come into a FTSE 100 business and play an extremely pivotal role on their online development and commercial products.
As there is a major App development project set to take place in the next six months it will be pivotal to have experience in either developing or overseeing and app creation project. Whether that be the design, functionality, experience - the company is looking for these demonstrable skills.
*Significant experience in digital marketing (E commerce or Self-service is preferred)
*Excellent leadership and management skills both for direct reports and virtual teams
*Experience creating web and mobile solutions.
*Experience in Apps
*Demonstrated ability to handle multiple tasks, to prioritise those tasks and meet deadlines.
*Strong analytical and problem-solving skills
*Understanding of web analytics packages including Site-catalyst, Discover, Test & Target and Google Analytics, as well as Adobe Target and Adobe Campaign Manager.
*Ability to influence at all levels, internally and externally to get the job done
Overall, this a fantastic opportunity for a Digital and App specialist to make change happen in a FTSE 100 company and deliver a best-in-class experience for millions of customers. If you are interested then please feel free to get in touch with Zach @ ECOM
ECOM Recruitment are a specialist recruitment firm with a straight-talking approach and an impressive contacts book.
We are acting as an Employment Business in relation to this vacancy and are an Equal Opportunities employer who welcomes applicants from all backgrounds.