UX Research Manager

Enderby, Leicestershire
Completive salary and benefits package including relocation package
27 Mar 2017
24 Apr 2017

The online team at Next is at the forefront of the business.

We are a fast paced marketing department with a drive for sales, growth, innovation, ideas and team spirit.

We’re looking for a UX Research Manager to lead a group of UX Researchers that work with cross-functional product teams as they plan, design, build, deploy, and refine our products and features.

About the Role:

  • Manage, mentor, and develop the abilities of a team of  UX Researchers who work with cross-functional product teams.
  • Coordinate with the Head of UX and Product / Business Owners to set UX Research team priorities and maintain flow of research projects.
  • Guide researchers on the design and execution of quantitative and qualitative research studies (including interviews, surveys, usability tests, card sorting etc.).
  • Review, critique, and edit research deliverables (summaries, reports, slide decks, etc.).
  • Ensure researchers are working effectively with individual product teams.
  • Support the growth and development of the larger Next Research team (which, in addition to the UX Research team, includes Competitor and Customer Research).

About you:

  • Can demonstrate strong competencies in user and product research methods.
  • Has as experience leading a small team of researchers.
  • Can balance competing priorities, adjust to shifting timelines, and synthesize large amounts of information into actionable insights—and they should be able to guide their team to do the same.
  • They must be a highly skilled communicator, can work diplomatically across teams, and enjoy teaching and mentoring.  


  • 3-5 years research experience—mastery in product and user research methods is a must.
  • 2+ years management experience.
  • Strong collaboration skills—our researchers work with colleagues from all corners of the Next universe (primarily Design, Development, and Marketing).
  • Strong written and interpersonal communication skills are an absolute must.
  • Must be able to synthesize and translate research findings into actions and recommendations, while considering company and product goals.
  • International research experience is a plus.
  • Ability to link customer insight with business opportunities.
  • Experience of prototyping HTML & .css is desired.

In return, we offer a competitive salary and benefits with a relocation package available. Find out more and apply, click on the Apply button.