Head of Client Services - eCommerce Fashion Photography Studio

£40,000 - £50,000 Depending on Experience
27 Mar 2017
24 Apr 2017
Job Function

Head of Client Services - eCommerce Fashion Photography Studio
£40,000 - £50,000 Depending on Experience

We are a highly creative digital content studio based in London and Amsterdam. We are unique due to our fashion origins and distinctive personality. We are also unique in the market because we offer a full service to clients from highest quality product photography/video, consultancy through to conceptual creative imagery.

We were founded in 2008 out of the simple belief that exceptional digital content is fundamental to enhancing brand perceptions and increasing online sales, and we produce best-quality visual content for a selection of high profile clients.

The Head of Client Services Opportunity:

The Head of Client Services is responsible for the internal and external client communication, management and engagement. You are in charge of tactical and operational execution with a view of delivering a first class experience across current, future and past clients.

This role directly manages the client services team ensuring correct input and direction to studios management (photography, styling, planning & operations).

Though set in London, this role also oversees the Amsterdam operation, till this is at a size of having its own client services leader.

Client Engagement includes: client services, production management, communications, brand approach & promotion. 

Your organisation will lead all accounts management, and your team is responsible for representing the interests of the client throughout their entire experience. This means overseeing and managing the production and workflow of their bookings in the studio across product shots and creative shoots to make sure they are meeting quality standards and being delivered on time. 

The Head of Client Services is the ultimate responsible person for maintaining and building the positive relationship between us and its clients.

It goes without saying that that you are together with the other management responsible for continues business improvements, guard the quality of delivery and the consistency of business execution.

Head of Client Services Skills and Requirements

+ Educational degree to university level (BA)
+ Managerial experience in the fashion, lifestyle or creative industries
+ Clear proven people management skills
+ Previous client management experience
+ Previous production experience
+ Strong communication skills, marketing experience would be bonus
+ Strong stakeholder management skills
+ Strong project management skills
+ Proven ability to understand. Managed and deal with complexity and ambiguity
+ Confidence, tact and a persuasive manner
+ A professional manner and good people skills for client facing and internal colleagues
+ Ability to work well under pressure with no 9-5 mentality
+ Ability to prioritise work to meet client and internal requirements


+ Multi-tasking and prioritisation
+ Strategical mind-set, practical executor
+ Attention to detail
+ Relationship building
+ Perceptive communications
+ Problem solving/solution focused
+ Team player and motivator

Travel is a requirement for the role, the main travel will be UK based client visits and to our Amsterdam operations. 

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.

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