Customer Insight Executive – Marketing & Customer - Leeds - Fix Term Contract

Location
Leeds, West Yorkshire
Salary
£25,000 - £28,000 Fix Term Contract
Posted
06 Jul 2017
Closes
03 Aug 2017
Ref
CIE
Sector
Retail
Job Function
Web Analytics

Customer Insight Executive – Marketing & Customer

An exciting opportunity has arisen to work in the Insight Team, partnering with the Marketing & Customer function to deliver actionable insights and bring the customer voice to life. The role offers varied challenges including:

  • Managing multiple customer insight projects from brief to delivery, designed to inspire and inform customer focused decisions for the business
  • Building strong relationships with internal stakeholders (Marketing Team) to ensure business questions are supported with customer insights, and to land results of this with impact
  • Work alongside market research and data agencies to commission research projects, and translate outputs from customer research and data into business opportunities and actionable insights
  • Presenting insights in a compelling manner which champions the customer, drives business engagement and inspires customer-focused action

Please get in touch if you feel you have the following attributes:

  • A customer-focussed mindset and a genuine interest in retail / marketing, what makes people tick and why they shop the way they do
  • A proven track record in a customer insights or research role, gained in an agency and/or client-side, or a marketing/advertising position
  • Able to understand and interpret data to identify key trends and recommend actions the business should take in response (Examples include customer surveys, market data e.g. Kantar / Nielsen)
  • Storytelling – able to bring multiple customer and data sources together tell a story and present this in an engaging manner
  • Always looking for ways to continually improve outputs and find solutions that will make the most difference to the customer
  • Excellent interpersonal and communication skills with the ability to build strong working relationships and positively influence stakeholders
  • Degree level qualifications preferable

To apply for this Customer Insight Executive, please click ‘apply’ below and attach a copy of CV.

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